Hi, I'm Molly — your customer-obsessed CX strategist with a knack for turning chaotic guest experiences into something that actually works.

I help restaurants, hotels, and travel & tourism businesses that care deeply about the guest experience create guest journeys that don't just feel good — they drive repeat visits, glowing reviews, and genuine loyalty. With deep experience across hospitality and service industries, I've led marketing initiatives, refined guest-facing processes, and optimized operations from the ground up. That range isn't random — it's my secret weapon. I know how to walk into any property or restaurant, see the friction points your guests notice but never mention, and create experiences that make people want to come back.

My obsession with hospitality goes beyond the strategy. I'm a lifelong foodie and spent a year in culinary school before realizing my real gift was in the business of exceptional experiences — not just creating them in the kitchen. That background gives me something most consultants don't have: I understand restaurants and hotels from the inside. I know what it takes to run a service, I speak the language of owners and chefs, and I experience every meal and every stay the way your best guests do. I'm based in Croatia — and it just so happens to be one of the most extraordinary places in the world to eat, drink, and experience hospitality at its finest.

I blend strategy with soul, systems with storytelling. Whether it's mapping a seamless guest journey, building a review recovery strategy, or rebuilding back-end processes so your team can actually breathe — I'm here to help you connect the dots between what you do and how your guests feel.

I don't believe in cookie-cutter solutions. Every property and restaurant is different, and I approach each project like a puzzle — with curiosity, creativity, and a whole lot of dedication. I'm not afraid to ask bold questions, challenge assumptions, or dive deep into the mess to build something that's clear, sustainable, and wildly effective.

I want to empower restaurant owners and hoteliers who are tired of delivering an experience that doesn't reflect the magic of what they've built — let's change that. Together, we'll create something grounded in clarity, driven by strategy, and fueled by an unshakable commitment to your guests.